Question 1

What is Pinecrest?

Accepted Answer

A gamified promotions platform where users complete tasks—like sharing brand posts, referrals, daily spins, and challenges—to earn Pinecoins and win weekly prizes on a public leaderboard.

Question 2

Is this gambling?

Accepted Answer

No. Users do not wager money. Rewards are tied to tasks/skill/engagement and randomized bonuses. Pinecrest is a promotional platform.

Question 3

Who can join?

Accepted Answer

Anyone 13+ (or the legal minimum in your region). Some rewards may be country-specific due to sponsor or legal constraints.

Question 4

How do I earn points?

Accepted Answer

• Daily spins, challenges, streaks.
• Verified sharing/engagement on supported social platforms.
• Referrals of real friends.
• Sponsored tasks from advertisers.

Question 5

How is sharing verified?

Accepted Answer

We use a mix of API checks (where permitted), telemetry (e.g., reachable post URLs, timestamps, public visibility), proof uploads, callback webhooks or SDK signals, and fraud-risk scoring. If a share is deleted rapidly, set to private, or flagged by our anti-fraud systems, points may be withheld.

Question 6

How often does the leaderboard reset?

Accepted Answer

Weekly. Winners are announced in-app and via email.

Question 7

What can I redeem?

Accepted Answer

Airtime/data, vouchers, gift cards, merchandise, event tickets, and occasional cash equivalents where permitted. Some redemptions require KYC and may be subject to tax reporting.

Question 8

When is KYC required?

Accepted Answer

If your cumulative rewards exceed ₦100,000 or for certain prize types (cash equivalents), we'll request ID verification to comply with AML/CFT, fraud prevention, and sponsor rules.

Question 9

Why were my points removed or my prize delayed?

Accepted Answer

Likely due to failed verification (e.g., private/deleted share), suspected bot activity, duplicate accounts, or policy violations. See Anti-fraud & Enforcement. You can appeal via support.

Question 10

Can I use multiple accounts?

Accepted Answer

No. One account per person. Multi-accounting leads to disqualification and forfeiture of rewards.

Question 11

Are there daily limits?

Accepted Answer

Yes. To keep things fair, we cap spins, shares, and referral credit per day. Limits are shown in-app and may change during anti-fraud events.

Question 12

How do I delete my account or data?

Accepted Answer

In Settings → Privacy, request deletion. We'll confirm via email. Some records may be retained for legal/fraud reasons (see Privacy Policy).

Question 13

How do you handle my data?

Accepted Answer

We follow NDPR/GDPR/CCPA-style principles. See our Privacy Policy for rights, transfers, and retention. Contact privacy@pinecrest247.com for requests.

Question 14

Can brands advertise on Pinecrest?

Accepted Answer

Yes. Contact info@pinecrest247.com or ads@pinecrest247.com. We offer pay-per-engagement, fixed campaign packages, and campus/geo targeting with real-time dashboards.

Question 15

How much does advertising cost?

Accepted Answer

Packages start at ₦100,000. Pay-per-engagement (shares, comments, saves) also available. We'll recommend the most cost-effective mix for your goals.

Question 16

Will Pinecrest post on my social accounts?

Accepted Answer

Only if you explicitly grant permission. Most tasks require you to share content yourself.

Question 17

I'm under 18. Can I win?

Accepted Answer

Yes, subject to your country's laws and sponsor restrictions. Some prizes require a parent/guardian for delivery.

Question 18

Taxes on prizes?

Accepted Answer

Local tax laws vary. You are responsible for any taxes unless stated otherwise in a campaign's rules.

Question 19

Reporting a bug or vulnerability?

Accepted Answer

Email info@pinecrest247.com (PGP available). We appreciate responsible disclosure.

Question 20

Contact support

Accepted Answer

support@pinecrest247.com | In-app chat | @pinecrest247 (social)

Frequently Asked Questions

About Pinecrest

Earning Points

Rewards & Redemption

Account & Security

For Advertisers

Age & Taxes

Support & Reporting

Still have questions?